FAQ

Order

What happens if I supply the wrong address?

Please be especially careful when providing delivery details. The more information you can provide the better. If an incorrect address has been supplied, a redirection and refreshment fees, usually between $15 to $30 AUD will apply. Time of the delivery to the correct address will then be dependent on the time of day we receive the correct information.

What if I want to cancel my order?

Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Box Hill Florist twenty four (24) hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value.

Please note# that we are unable to cancel orders that are already prepared and are dispatched with one of our couriers. Please notify us immediately by email (florist@boxhillflorist.com.au)

Can I make changes to my order?

If you need to make changes to your order, please notify us immediately by email (florist@boxhillflorist.com.au). A different delivery fee will apply should you wish to redirect your order to a different address. Be advised that successful redirection for same day delivery will be dependent on the time of day your change has been made.

Regretfully, once delivery has been made at the original address provided, we cannot resend the same item to a new address. Once your order is en route for delivery, changes like card message spelling or content, cannot be made.

What is the currency of the prices shown?

All prices are in Australian Dollars (AUD).

Who can order items containing alcohol?

Hampers which include alcohol may only be purchased & delivered to persons over the age of 18 years.

Please Note# By completing your order, you are warranting that the person receiving your gift is over 18. Mont Albert Florist takes no responsibility for verifying this.

Delivery

Do you offer free delivery?

Yes, we offer free delivery to Box Hill Hospital, Epworth Hospital – Box Hill and Le Pine Funeral – Box Hill and Box Hill Suburb.

Do you offer same day delivery?

Yes we do. Same-day orders must be placed before 12PM on weekdays or 10AM on Saturday. We are closed on Sunday ( except for on Mother’s Day if it falls on a Sunday ) and public holidays.

How much is your delivery fee?

Our local delivery fee starts at $14. Suburbs we deliver to are Mont Albert, Mont Albert, North, Surrey Hills, Box Hill, Box Hill North, Box Hill South, Camberwell, Canterbury, Deepdene, Doncaster, Balwyn, Balwyn North, Wattle park, Burwood, Blackburn, Blackburn North, Blackburn South,

Delivery Fee – $14
Mont Albert
Mont Albert North
Surrey Hills
Box Hill
Box Hill North
Box Hill South
Camberwell
Canterbury
Deepdene
Doncaster
Balwyn
Balwyn North
Wattle park

Delivery Fee – $20
Burwood
Blackburn
Blackburn North
Blackburn South

Do you have a minimum amount for delivery?

Yes, our minimum amount for free online order delivery for a floral arrangement is $75 (not including delivery fee).

What time will the flowers be delivered?

Our #1 goal is to have your flowers delivered as quickly as possible. Our delivery time frame is between 8:30am – 6pm, as routes/traffic vary each day. Trust us it will be there before 6 PM

Do you do delivery on Sunday?

We do not deliver on Sunday except for special occasions like Mothers day.

What if I need to request a delivery time?

Our standard delivery service does not guarantee any specific time requests. Should you wish for a specific timed delivery throughout the day (eg. 1:00pm), an additional VIP delivery fee will apply to ensure your delivery requirements are met on time. Call Us on Our standard delivery service does not guarantee any specific time requests. Should you wish for a specific timed delivery throughout the day (eg. 1:00pm), an additional VIP delivery fee will apply to ensure your delivery requirements are met on time. Call Us on (03)9898 8552.